AUTOMATING IT OPERATIONS


In order to keep up with the growing demand for IT services, more and more companies are automating routine IT tasks and service request and delivery processes.

Automatic provisioning


DAX companies and service providers use econet’s solutions for standardizing and automating IT processes. econet’s Identity & Service Manager can automate the routine tasks involved in delivering IT services, such as file services, mailboxes, software distribution and telephony. We’re not talking about individual tasks here, but entire process chains. Far less resources are used, error rates drop considerably compared to manual processing, and the process traceability helps meet legal requirements.

econet’s solutions automate the processes used in identity management and service management and offer advantages in regard to:

Security & compliance
  • Transparent user and permissions administration
  • Permissions audits
Efficiency & costs
  • Relieves skilled personnel, delegates, enables self-service
  • Predefined standard processes and best practices
Flexibility & quality of service
  • Swift adaptations using heavily rule-based approach
  • Fast integration of new clients and services – including from the Cloud

Services on demand


econet’s solutions are also the number one choice for end-to-end automation of service-request processes. Users can quickly access IT services via user-friendly self-services with multi-level authorization procedures. econet has a successful track record in installations serving way in excess of 50,000 clients. These relieve IT personnel, ensure service levels are maintained and transfer control over access rights to the individual departments.

The system’s multi-client-ability is perfect for shared services centers or IT service providers – and for Cloud-based service provision, whether private, public or hybrid.

Find out more about econet's Identity & Service Manager.